Order Status & Tracking

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Order Status & Tracking

My order has been marked as delivered, but I haven't received it.

Sometimes the following situations can occur with deliveries marked as delivered: The postal carrier left the package somewhere discreet to prevent it from being stolen. A neighbor or roommate may ha…

Updated 1 year ago by Karen Louie

Where can I find my tracking?

Once your order has left our warehouse, you’ll receive a shipping confirmation email that includes your tracking number. Tracking links generally need 48-72 business hours to generate.

Updated 1 year ago by THE WELL

Where is my order?

You will receive an email from us with any updates on the status of your order, including an email confirming your order has shipped. You can track your order by following the link in this email. Ple…

Updated 1 year ago by THE WELL

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