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Orders & Shipping

Where We Ship

We currently ship to U.S. addresses in the contiguous 48 United States. We do not ship to PO Boxes/APO/FPO addresses. We do not ship to international addresses, Alaska, Hawaii, or U.S. Territories at…

Updated 4 months ago by THE WELL

What happens when my item is on “preorder” or “backorder”?

We offer new items for purchase before they are in stock on preorder. On occasion we will temporarily go out of stock of existing items, and offer these for purchase on backorder before they arrive t…

Updated 4 months ago by THE WELL

How much does shipping cost?

Orders over $59 receive free standard shipping within the continental United States. Cost Speed Standard $7.99* (free on orders over $59) 5-10 Business Days Fedex Ground $14 3-7 Business Days Express…

Updated 4 months ago by THE WELL

Order and Shipping Confirmation

You will receive an email confirmation with your order number and shipping method once your order has been successfully placed. Please make sure your shipping address is correct as we are unable to r…

Updated 4 months ago by THE WELL

What are your shipping methods?

Orders placed on weekends or national holidays will be processed on the next business day and shipped the following business day. Please note that order processing may take 1-3 business days after th…

Updated 4 months ago by THE WELL

When should I order by to receive my shipment before December 25?

When using our Standard shipping method (free during the holidays), please order by Sunday, December 5. When using our Ground shipping method ($14), please order by 12pm Eastern on Tuesday, December…

Updated 5 months ago by THE WELL

How are shipping costs determined?

Our latest shipping costs were set forth by our shipping partners. The online shopping surge has resulted in longer delivery windows and additional COVID-19 holiday surcharges from our shippers- in s…

Updated 2 years ago by Karen Louie

An update regarding COVID-19 and our shipping times

To our Community, We hope that you all are safe and well. At a time when we are seeing unusually high demand for items that support people’s health during this unprecedented situation, we ask for you…

Updated 2 years ago by Karen Louie

Can I change my shipping address?

Once an order has been fulfilled and shipped by our warehouse, we cannot edit the shipping address. However, you can contact the carrier to see if they can make edits on their end: U.S. Postal Servic…

Updated 2 years ago by THE WELL

Can I cancel my order?

If you would like to cancel your order, please email support@the-well.com with your order number within the same day of ordering and we will make every attempt to cancel it. If the order has already…

Updated 2 years ago by THE WELL

Can I edit my order?

Orders and their contents can’t be changed once they’ve been placed.

Updated 2 years ago by THE WELL

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